Pre-orders (If item is out of stock)

Pre-orders are charged in full at the time of ordering. The product will be listed as “Out of Stock” with an estimated ship date.

The estimated shipping date may change based on the color or model you select. Shipping estimates may be changed and are not guarantees.

You can contact us via email at any time before your order has processed for shipment to cancel your order, however cancellation is not confirmed until you receive a response from our support team.

Cancellations

Cancellations/refunds before the order has shipped, including new model releases, will be subject to a 3% payment processing charge which goes to the credit card companies (this is a charge we do not get back). We process orders as quickly as possible. Once our warehouse receives the order for processing, shipping cannot be cancelled and will be subject to a $350 fee per REVV1 model.

Please make your selections carefully and reach out to our team for guidance to ensure you are choosing the right item before placing your order.

If an order is cancelled during or after it is processed for shipment, or returned to sender upon delivery at the correct address, it will be subject to a $350 fee per bike, which will be deducted from your return amount. We cannot change, cancel or modify any orders that have already shipped.

VERIFY SHIPPING ADDRESS and delivery date. If the carrier cannot deliver the product to the address provided, you will be charged up to a $350 fee per each bike to be resent or returned and restocked in our inventory. Ride1up will deduct the fee from any potential return.

REVV1 14-Day Return Policy

We only accept returns on unopened and unused REVV1 ebike shipments that have been requested for return within 14 days of delivery. You must provide photo documentation to verify ebike was not opened or used. After approval by Ride1Up, return is subject to a $350 restocking fee per bike.

Once the bike has been received and passes inspection, Ride1Up will issue the refund less the $350 restocking fee.

As long as the bike arrives back to us in the condition it was delivered to you in, you will receive 100% refund. We only charge a restocking fee for orders that are cancelled or shipments returned that were never opened, assembled, and tested.

To qualify for a return, the REVV1 order must meet the following conditions:

If the return conditions are met and your REVV1 is unused and box is unopend for the return, Ride1Up reserves the right to provide a prepaid shipping label to the customer. If this option is approved by Ride1Up, $250-$350 (varies by REVV1 model and shipping cost – parcel shipments incur a $250 restocking fee and all LTL shipments incur a $350 restocking fee) will be deducted from the final refund amount plus any potential deductions from damage or other excluded usage. If the original shipment was not retained, Ride1Up cannot provide a return shipping label and the customer will be responsible for costs and arranging return shipment of the REVV.

Returns are only available for customers ordering in the United States within the contiguous 48 states.

Returns are not available on batteries or accessories.

Do not return any bikes to our warehouse without contacting our Support Team on our Contact Us Page. Ride1Up reserves the right to deduct restocking fees for any return bikes that were not approved by our Support Team.

Black Friday and Cyber Monday Specials

BLACK FRIDAY SPECIALS (including “Early Access”, “Pre Black Friday” and “Cyber Monday”): All sales are final on Black Friday Specials and we are not accepting returns on any Black Friday Special Orders between October 16 through December 8, 2025. 14 Day Return Policy is not applicable on Black Friday Specials.